Refund, Return and Exchange Policy

Last updated October 29, 2026

In short: coaching can be refunded before it begins. Digital products are final once delivered, unless something is wrong with the file or your access. We do not currently sell physical products, so there is nothing to return or exchange.

What you bought	Refund rule
1:1 coaching	Full refund if you cancel in writing before your first session. Non-refundable once your first session begins.
Group cohort	Full refund if you cancel in writing at least 7 days before the start date. Non-refundable within 7 days of the start or after it begins.
Digital guides and downloads	All sales are final, with the exceptions below.
Physical products	None sold on this site at this time.

1. Coaching

Your Coaching Services Agreement has the full terms. If we cancel or end your program early for reasons other than your conduct or non-payment, you receive a refund for any sessions not yet delivered. Sessions you miss or cancel with less than 24 hours’ notice are considered used. We may offer a credit toward a future cohort at our discretion.

2. Digital products

Digital guides are delivered right away and cannot be returned, so we do not offer refunds once you have received access. We will make it right in these cases, if you contact us within 14 days of your purchase:

You cannot access or download the file, and we cannot fix the problem within 7 days.
The file is defective or materially different from its description.
You were charged twice for the same product.

3. Returns and exchanges

We do not currently sell physical products on this site, so there are no returns or exchanges. Products you buy from other sellers, including those on our Amazon storefront or through affiliate links, are covered by those sellers’ return policies. If we add physical products, we will post the return and exchange terms here before they go on sale.

4. How to ask for a refund

Email vp@knowherself.co with your name, the email you used to purchase, what you bought, and the reason. We reply within 3 business days. Approved refunds go back to your original payment method. Your bank or card issuer controls how long it takes to appear, which is usually 5 to 10 business days.

5. Chargebacks

If you have a problem with a charge, please contact us first so we can fix it quickly. Payment platform fees are not refundable.

6. Contact

Questions? Email vp@knowherself.co. Know Herself (Know Herself Academy) is operated by Victoria Pearson in Greensboro, North Carolina.